Patient Rights and Safety
At Henderson Health Care, we believe every patient is entitled to expect excellence in care. Should you choose HHC, we hope that the information provided in this section will help you better understand your rights and responsibilities as a patient.
Everyone on our staff is also dedicated to making your hospital experience as safe as possible. You can play an important role in this effort by being an active, involved, and informed member of your healthcare team.
We trust the following information will be of value to you and will help result in a better hospital experience for you and your loved ones.
- Learn about your patient rights and responsibilities.
- Hospital Compare helps you assess our quality of care with other hospitals.
- Notice of Privacy Practices
- Nursing Facility Resident Rights
Henderson Health Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Henderson Cuidado de la salud cumple con las leyes federales aplicables de derechos civiles y no discrimina por motivos de raza , color, origen nacional, edad , discapacidad o sexo .
Henderson Chăm sóc sức khỏe phù hợp với pháp luật dân quyền liên bang áp dụng và không phân biệt đối xử trên cơ sở chủng tộc , màu da, nguồn gốc quốc gia , tuổi tác , khuyết tật hoặc tình dục.
No Surprises Act: Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
The Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate is created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. Federal law allows you to dispute the bill if at least $400 more than your Good Faith Estimate.
For questions or information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
“I would highly recommend Henderson health care to anyone. I had my son at the hospital and the Doctor, and nurses were absolutely amazing! It was one of the best hospital stays I’ve had. I didn’t have one negative thing to say about my stay. Everyone was so friendly and helpful and I felt like they really went above and beyond for me and my family!”