The following information is designed to help simplify the complex world of healthcare billing. If you have any questions regarding Henderson Health Care’s billing processes, please contact us at (402) 723-4512. Our hours of operation are 8am to 5pm Monday through Friday.
When arriving for services, please have your insurance card(s) with you if you have current insurance coverage. The following information pertaining to your insurance policy is necessary in order to bill your insurance company for services rendered:
– Insurer name
– Insurer mailing address
– Policy group number
– Policy identification number
– Policy holder data (name, address, birth date, employer, etc.)
Other items you should bring to your first appointment include:
– Referral form (if required by your insurance carrier)
– Advance Directive (living will and/or durable power of attorney for healthcare)
– Driver’s license
Pre-Authorization / Pre-Certification
Many insurance plans have pre-authorization or pre-certification requirements. (Pre-authorization and pre-certification refer to the process by which a patient is preapproved for coverage of specific medical procedures and/or prescription drugs). As the patient it is your responsibility to review your insurance plan to clarify specific benefits and requirements prior to any appointment or procedure in order to avoid non-payment or reduction of payments by your insurance carrier. We will work on your behalf to coordinate pre-authorizations with your insurance carrier for services our providers order.
Henderson Health Care will bill Medicare for services rendered and will also submit a bill to your supplemental or private insurance carriers as applicable. As the patient, you are responsible for any deductibles, co-payments, or other amounts not covered by Medicare and your supplemental insurance carrier.
All Medicaid patients are required to present a current eligibility card at the time of patient registration. Patients who fail to verify coverage will be responsible for payment. Once verified, Henderson Health Care will bill Medicaid for services rendered. As the patient, you are responsible for any deductibles, co-payments, or other amounts not covered by Medicaid.
If you have medical insurance, Henderson Health Care will process the insurance claim for you. The check will be sent directly to Henderson Health Care. Though Henderson Health Care does process the claim for you, the ultimate responsibility for payment of the bill is yours. Should your insurance company fail to pay in full or you have no insurance, the balance is due 30 days after discharge or 30 days after insurance pays.
Monthly Statements and Itemized Bills
You will receive monthly statements for services that are not paid for by your insurance carrier. You may request an itemization of all charges by contacting Patient Financial Services at (402) 723-4512.
Billing and Financial Arrangements
Henderson Health Care is a non-profit organization that depends on prompt payment for services to continue our high level of patient care. When you receive a monthly statement, please pay your balance promptly or call Patient Financial Services to set up a payment plan. We have options including self-pay prompt pay discount, short-term interest-free payment plans, unsecured bank loans, financial assistance or payments by credit card (Visa, MasterCard or Discover accepted.)
Bank loans are available. An affordable plan can be tailored to fit your monthly budget. Your loan can be set up to be automatically deducted from your checking account if you choose. You will need to fill out a credit application. Patient Financial Services can help you at (402) 723-4512.
To set up a payment plan or make a credit card payment, please call (402) 723-4512 ext. 4033. We also offer online bill pay – Henderson Health Care Bill Pay. If you have questions regarding your bill, please call Patient Financial Services at (402) 723-4512.
Financial assistance is available if you are eligible. Contact Patient Financial Services at (402) 723-4512 to find out if you qualify.
Billing and Collection Policy
Hospital Standard Charges
To improve price transparency, all U.S. hospitals and health systems are required to provide a list of negotiated hospital charges. This information is gathered from claims and insurance payment files and is provided to help you determine the potential costs of services. For further questions regarding charges, please contact Patient Financial Services at (402)723-4512. Click here to access a list of standard charges. Henderson Health Care Services, Inc. shall not be liable for any difference between the charges listed and the final bill for services.
“I would highly recommend Henderson health care to anyone. I had my son at the hospital and the Doctor, and nurses were absolutely amazing! It was one of the best hospital stays I’ve had. I didn’t have one negative thing to say about my stay. Everyone was so friendly and helpful and I felt like they really went above and beyond for me and my family!”